If you can鈥檛 be respectful and follow the rules, you may not be welcome at B.C. restaurants.

This is the general message behind a campaign being launched by the BC Restaurant and Foodservices Association in response to concerning incidents that occurred recently at several establishments, including the Chinese Garden Restaurant in Blind Bay, where an enraged customer verbally lashed out at staff.

A video of the one-sided exchange went viral on social media.

*This video may be distressing to some viewers*

where the restaurant said guests became belligerent when asked to follow COVID-19 policies, prompted comment from B.C. Premier John Horgan.

鈥淭o have idiots come in and be idiots is quite frankly not acceptable,鈥� he said. 鈥淚t鈥檚 not acceptable to abuse people when you鈥檙e going out to have a meal 鈥� People are just being stupid.鈥�

BC Restaurant and Foodservices Association president and CEO Ian Tostenson called what he saw in the video at the Shuswap restaurant 鈥渄isgusting,鈥� noting such behaviour only exacerbates what is already a challenging time for restaurant owners.

鈥淪o we鈥檙e drawing a line, we鈥檙e starting a campaign鈥� which is basically telling people if you can鈥檛 follow the rules then stay home because we鈥檙e not at all interested in trying to accommodate self-serving, narrow people that are putting their interests ahead of public safety, and putting business owners and their staff into a stressful environment,鈥� said Tostenson, adding the majority of people are respectful and grateful to be able to be able to dine out or order in.

Though upset by what occurred at the Blind Bay restaurant, South Shuswap Chamber of Commerce executive director Karen Brown called the incident atypical. Brown said she contacted the restaurant鈥檚 owner who said they were fine. She added that she and other chamber members would be paying the restaurant staff a visit to show they鈥檙e loved.

Brown noted the chamber launched its own campaign this spring, Kindness is Contagious, as a reminder that this is a difficult time for many, and encouraging people to be respectful of one another.

鈥淟et鈥檚 just take a deep breath here and follow the words of the provincial health officer, don鈥檛 judge, be kind and we鈥檙e all going to get through this together,鈥� said Brown. 鈥淭hat鈥檚 really what it鈥檚 about.鈥�

Brown is proud of the South Shuswap business community鈥檚 response to the pandemic, and said everybody is trying their best to keep visitors and staff safe.

Canoe Beach Cafe co-owner Jim Dunlop said they鈥檝e had the odd irate customer over the year years. For some a menu item was renamed in their honour.

鈥淪o we鈥檝e had Mr. Cranky Pants burger for a while鈥�,鈥� laughs Dunlop. 鈥淭he thing is, if I did that this year, I would run out of food options to name.

鈥淢aybe I鈥檓 exaggerating a little bit; we鈥檝e probably had five or six, as opposed to one or two people who have really lost it.鈥�

Dunlop said he and his wife Joyce have taken numerous steps to meet and exceed COVID-19 health and safety requirements at the cafe as both of them are immunocompromised.

鈥淪he鈥檚 just a walking miracle, she鈥檚 a three-time cancer survivor, she鈥檚 down to one lung, so can you ever imagine if we did contact COVID-19?鈥� said Dunlop.

As a result, however, food service can be slow 鈥� something they explain in advance to their customers, the majority of whom are understanding.

Though optimistic about the future of the cafe, Dunlop is concerned for other B.C. restaurants that have been struggling under COVID-19.

鈥淭hat鈥檚 why my message to everybody has just been lighten up, take a breath and try to think of what that other party is going through鈥�,鈥� said Dunlop, adding there鈥檚 no excuse for the hostile behaviour. Regarding the man hurling hostilities in the video, Dunlop said he hopes it was a learning experience, that he apologizes and gets whatever help he may need.

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