One-in-five 911 calls for police aren鈥檛 actually an emergency, according to new estimates by E-Comm.

According to the emergency communications centre, which serves most of B.C., call-takers received 387,000 calls in Metro Vancouver last year. Of those calls, about 77,000 were non-emergencies 鈥� a stat that has continued into 2017.

Last week, out of the 9,000 police calls received 1,800 were non-emergency calls, said Jasmine Bradley, E-Comm鈥檚 manager of corporate communications.

In response to the 20 per cent of non-emergency calls, the communications centre has launched a new campaign urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

While some calls are so ridiculous they make the communication centre鈥檚 annual top 10 worst list 鈥� like a person in 2016 who called 911 because their gym locker was 鈥渂roken鈥� 鈥� others may be less obvious to some.

Jefferey Chin, who鈥檚 been a call-taker with the service for three years, told Black Press he receives non-emergency calls almost every shift.

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鈥淏efore we ask a 911 caller to hang-up and call their local non-emergency number, we have to take time to assess whether the situation is an actual emergency,鈥� he said.

In one instance, he received a call from someone whose vehicle had been broken into three days earlier.

鈥淢y caller certainly needed to report that break-in to police, but the non-emergency line is a better choice so that if someone calls 911 for a true emergency, they get through as soon as possible.鈥�

So what is the difference between an incident for 911 and one for the non-emergency number?

鈥淣on-emergencies are still police matters, but they don鈥檛 require an immediate response from police, fire or ambulance,鈥� Bradley said.

Situations still in progress, an incident that results in injury or when a suspect is still on scene are examples of when 911 should be called.

Recent examples of police matters that were better suited for the regional non-emergency line, Bradley said, include:

• Vehicle break-in that happened three days earlier
• Motor vehicle crash with no injuries and the vehicle was driveable
• A break-in that occurred 90 minutes earlier, with no suspect on scene and no one at risk

Still, if someone is in doubt about how dire their emergency or situation is, it鈥檚 better to call 911, Bradley said.

鈥淲e appreciate that sometimes it can be difficult, to know if the situation is emergency or non-emergency.鈥�

To find out what your local non-emergency number is, .

About 20% of 9-1-1 calls for police should be reported on the non-emergency line. Know the difference and . More details:

鈥� E-Comm 9-1-1 (@EComm911_info)

ashley.wadhwani@bpdigital.ca
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