RCMP had to be called to remove a couple of anti-maskers from a Courtenay business on March 23, after the women forced their way into the store.
According to a My Tech Guys staff incident report obtained by the Black Press Media, a customer called regarding a computer part. When informed of the company鈥檚 mask policy, she indicated she was not comfortable abiding by the rules, so the staff agreed to serve her outside, as per company policy.
Once she arrived at the business, a staff member met her outside and informed her he had her replacement part set aside, and would return shortly with it.
鈥淯pon coming back out with the new product for exchange, a second woman in camo pants approached and they both pushed closer to me when the door opened,鈥� said the staff member in his report.
The two women barged into the showroom and proceeded to loudly play anti-COVID and anti-vaccine videos and recordings.
The police were called, and the women refused to leave the store until police arrived.
Store owner Bob Wells was proud of how his staff handled the volatile situation, and while the situation was unique, training provided by the company had the staff well prepared for such a scenario.
鈥淚 think they handled it really well,鈥� he said. 鈥淲e have what we call 鈥榝ire drills鈥� and set up situations where something like this can happen, and then we discuss how to handle it. So this did catch us off-guard, because it did seem that everything was going according to script, working with them outside, until this second person came along and they started pushing their way in. So as soon as that happened, staff called the manager, and the RCMP were called. There鈥檚 no monkeying about.鈥�
According to the report, at no time did either of the two women indicate they had medical reasons for being mask exempt, despite being asked about possible medical exemption by the staff member.
鈥淭his is not about being biased, or refusing service to people,鈥� said Wells. 鈥淔or those people that, for a variety of reasons, can鈥檛 wear a mask, and can鈥檛 have someone act on their behalf, our (policy) is to service them outside. We have those procedures in place for the safety not only of our staff, but for the customers鈥� safety as well.鈥�
Wells said there was no cash transaction needed, as the part the woman was looking to replace was under warranty.
鈥淭o us, it was a very straightforward interaction,鈥� said Wells. 鈥淚t鈥榮 one thing to say 鈥業 don鈥檛 want to wear a mask, I鈥檒l meet you outside鈥� and begrudgingly moan about it, but it鈥檚 quite another thing to push your way into the store and go on a basic anti-masking rant. We didn鈥檛 ask for that. We are just there to provide a service.鈥�
Wells said the fact that it was warranty work indicates that the woman was a repeat customer, but he expects she will be barred from the store.
鈥淲e certainly have a policy that if staff feel threatened or feel that they have been treated disrespectfully, we will ask that customer not to come back.鈥�
The owner of the business is also the mayor of Courtenay, leading to a lot of speculation online that the incident was targeted specifically because of that. Wells, however, highly doubts that was the case, considering the woman was bringing back an item that was under warranty.
RCMP spokesperson Const. Monika Terragni said an officer responded, spoke with the two women, and escorted them off the premises, but did not issue any fines.
鈥淭he attending frontline officer took time to discuss the situation and provide information to the women regarding the potential consequences of non-compliance with Public Health Order (PHO) restrictions,鈥� said Terragni. 鈥淲hen it comes to enforcement of the PHO restrictions, the Comox Valley RCMP will work with businesses, groups, and individuals toward compliance; serving violation tickets is the last option in most circumstances.鈥�
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