When staff members at the Inn at Laurel Point received a request for a photo of Channing Tatum to be placed in a guest鈥檚 room they saw an opportune moment for Canadian pride, using a photo of B.C. heartthrob Ryan Reynolds instead.
鈥淚 have this particular mantra which says that I expect the staff here to interact with the guests [in a way] that鈥檚 appropriate for that guest and appropriate for the time, and within that they can do what they want,鈥 said Ian Powell, managing director of Paul鈥檚 Restaurant Ltd. and spokesperson for the Inn at Laurel Point.
After receiving the 鈥渢ongue-in-cheek鈥 request, front desk staff decided to share their local pride, responding with two photos and a note. Reynolds鈥 photo was left on the bed, while Tatum鈥檚 photo could be found in the room鈥檚 recycling bin.
So, boyfriend and I are staying at and had requested a photo of Channing Tatum for our bed upon check in. We were pleasantly surprised to find instead and a sassy as heck note from the staff. Absolutely perfect. Thanks ILP!!
鈥 Sarah W (@Sarzattacks)
Powell said the staff at Laurel Point do their best to make any experience a fun and memorable one.
鈥淲e had another one recently where a young girl left her stuffed toy, it was a dog I think,鈥 said Powell. 鈥淪o before sending it back 鈥 the housekeeping supervisor took the dog and took photos all around the inn 鈥 like it hadn鈥檛 gotten lost, it had deliberately stayed behind because he wanted to have fun.鈥
The stuffed dog was successfully reunited with its young owner along with the photos.
鈥淩eally, what it comes down to, is we鈥檙e in a business that allows us to interact with guests in a bit more of an authentic way,鈥 said Powell. 鈥淚t really depends on the particular guest, the particular situation and whichever colleague it is who happens to see it.鈥
Sarah and her boyfriend had a unique request for their stay at .... we just improved it ;).
鈥 LaurelPoint (@LaurelPoint)
kendra.crighton@blackpress.ca
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